Questions to Ask at the End of an Interview

A question that I see come up time and time again is what questions to ask at the end of the interview. Many interviewers ask if you have any questions for them after they have finished going through their list of questions for you. This is the time to ask any lingering questions for them. However, if you need ideas of what to ask, here are some suggestions, some of which were compiled from a PI Facebook group and others that I have added myself. Some of these may be more applicable to a recruiter and others may be better suited for the department hiring manager, so use your best judgement for the audience of these questions.These aren't necessarily Disney internship specific and may be helpful when applying to full time positions with Disney or other companies.

Enjoy and good luck!


-What do you find to be the biggest challenges that interns face?
-What is the company culture like?
-If the person interviewing me has been an intern themselves - what was the most important thing you got out/learnt of being a [role title] intern?
- What have you gotten out of Disney that is different from other companies you have worked for? 
- Ask interviewers what their personal journey with a company has been

-What types of projects does the position work on?
-Describe a typical day in the role.
-What are the day-to-day tasks the position entails?
-If you could time travel back to when you were starting with the company, what would you tell yourself?
-What would you consider to be the most challenging part of the job?

-How will the PI experience differ from a CP?
-Where past interns have gone after their internship?
-What housing options are available?
-If you're an internal candidate, you can ask how the transfer works.
-What qualities have you seen in past interns that were successful in their role?

-What would you like to see in future interns who hold the position?
-Is there anything else you need to know about me that would help you make the hiring decision?
-What does the training for the position look like? 
-What characteristics are necessary to be successful in the position?
-What is the timeline to hear back for the position?

-What are the next steps in the interview process?
-What is the typical work/life balance? 
-What made them specifically choose that company? 
-What benefits do they think are most valuable?
-What's the best part of their job? 

-What is the best piece of advice you were given in regards to your career?
-If you ask what a typical day is like, maybe also ask them what an atypical day is like. 
-What is your favorite thing about working for the company and why?
-What networking opportunities are there for interns?

Updated Phone Screen Questions

Hello again!

One of the most popular posts on this blog has been Screening Interview Questions and Tips. I can't believe that I wrote that post 2 and a half years ago! How time flies!

While I don't do it as much as I used to, I still hang around the PI Facebook groups answering questions here and there. Therefore, since it has been so long, I have combed through the last few seasons of groups to put together another list of Phone Screen/Interview Questions. Many of these may be the same as my previous article, but I figured I would update the list to show what has been asked within the last year or so.

Focusing on the phone screen, you will mostly be asked about yourself, your career goals, and general questions about your experience. Listed below are some of the other potential questions that may be asked. Most phone screens last between 10 and 20 minutes, so you will likely only encounter a handful of the questions listed below.

While panel interview or interviews with the individual hiring manager may be more in depth, more internship interviews do not get too detailed. While you may encounter more role specific questions, many of the questions below are just as likely to come up in a second interview as in a phone screen.

Note: These were all taken from different Professional Internship Facebook groups and are all real questions that were asked applicants. 

General Questions
-Specific items listed on your resume
-Current work/school tasks
-Past experience
-Education background
-Talk about your struggles and accomplishments
-What positions have you most enjoyed and why?
-Describe one trait about yourself
-Do you have experience with professional email correspondence?

-Why do you want this role?
-What are your career goals?
-How will this internship help your future goals?
-What do you hope to get out of this internship?
-What are some of your hobbies?
-What you want the hiring managers to know about you?
-Which of your work experiences most aligns with the position?
-Why do you think you are the best candidate for the position?

Disney Specific Questions
-Why Disney? (this is a very common question!)
-Why do you want to come back to Disney (if you previously worked for the company)
-Are you a current cast member?
-What do you bring to our company?
-Do you have any tattoos and piercings? (they need to determine if you can follow Disney Look)
-Can you provide your own housing and transportation (there is limited company sponsored housing for non-MIs)
-What's your favorite Disney character?
-If you did a CP, what did you like and what didn't you like about your experience?


Situational
-Explain a time when you overcame a difficult situation
-Describe a time when I went above and beyond for a customer
-How do you deal with disagreements between co-workers?
-Tell about a time when you went above and beyond for a guest
-Describe a time you worked with a difficult/negative coworker

-Tell me about a difficult guest situation.
-Describe a time that you didn't agree with your leadership
-Tell a magical story and a not so magical one.
-Tell about a story that you turned a bad day into a good day
-How do you deal with conflict resolution with your peers, your superior and with guests?

-What has been your greatest mistake?
-Strength and weakness (may also be referred to as places you excelled or felt overwhelmed in a specific position)
-Talk about a challenge encountered in a project you have worked on
-How do you work on a team?
-Explain a situation where you made a mistake/received correction and how you reacted?

-Tell me about a time you had to lead a group during a team project.
-Tell me about your most encompassing project you have completed in school and what did it involve
-Tell me about a time you were positively recognized at school work/and a time you needed coaching
-What is your favorite/least favorite part of your current job?
-What is something that bothers you at work/in a coworker?

-Describe your communication style.
-Tell me three things about you that would be important for this role that we haven't discussed.
-How do you deal with working in a busy, fast-paced environment?
-How do you balance tasks when it’s busy?

-What is your main strength and what is your main weakness?

Leadership Questions (mostly for Management Internships)
-Previous leadership experience
-Management responsibilities
-How do you manage teams
-How do you motivate teams
-Qualities of a good leader
-Why are you interested in a leadership position?
-Why retail? (as a specific area for an MI)
-If I was interested in the 6 months or 12 months program or both
-How do you go about working with a different line of business
-What are the hardest/most enjoyable aspects of being a leader?
-What are some of the challenges of being a leader?
-How long have you had leadership experience? What does it involve?


VIP Tour Specific
-Why VIP Tours?
-What can you provide?
-Level Of safety
-Working with others/independently
-Any coachings or record card issues
-How a Disney professional internship with help your future

WDI Set Decoration:
- Ask for experience with props (i.e. design, handling, installation) and the importance of props and how that applies to the role
- Ask to explain familiarity and experience with hand tools
- Rate skill for Photoshop, Illustrator, and SketchUp
- Ask what you are most proud of in your portfolio and your role in that work

Other Role Questions
Events: What are your experience in events? 

      -Describe an event that you executed from start to finish
Technical roles: What programs are you familiar with and rate your proficiency (e.g. Illustrator, Excel, SAS, PhotoShop, programming experience, etc)

      -Walk me through your experience with Excel.



I know that this is an extensive list, but I didn't want to cut anything out as I know some people like to be as prepared as absolutely possible. I hope that lists like this and other information in my blog is still helpful and relevant to everyone out there applying for PIs that may come across this blog!

A Once in a Lifetime Business Trip

In August my team did a little bit of a re-org, which was both nerve wracking and exciting. In the re-org my responsibilities changed from working with the Disney Springs Region Resorts at Walt Disney World to our Hawaiian Resort: Aulani, a Disney Resort and Spa. I'm not going to lie, this has been the biggest challenge I've had yet in my career, but last week I got to experience the perks of working with the West Coast team....a trip to Disneyland and Hawaii!

It was my first trip to DLR, so while my bosses were flying in Sunday afternoon, I decided to get up bright and early to fly out early Saturday morning. Since I am going to grad school, the week leading up to the trip was spent with some late nights trying to get as much homework done as possible. I also of course waited until the night before to pack, so I can't say that I started the trip off with a lot of sleep. While I had issues with my luggage and a few rides breaking down, I spent almost the entire day at Disneyland and it was magical! I even got upgraded to a theme park view at Paradise Pier so I headed back to watch World of Color from my room! It was so nice to relax and listen to the show music with my TV.

Saturday I was able to do Extra Magic Hours at Disney's California Adventure starting at 7 am and then finished a few more rides at Disneyland before heading to my new room for a nap: at the Grand Californian concierge level! It was a much needed nap before meeting up with my freshman college roommate and conquering DCA! We also met up with my bosses for dinner which was nice. Karen and I closed out the park with another late night.

The team spent the next two days in meetings, including a late work night on Monday, but late nights are better with concierge snacks! Then my one leader and I continued onto Hawaii on Wednesday. Aulani is an amazing resort! It was seriously paradise and I recommend it to everyone who can get a chance to go! I didn't get to enjoy the amenities this time, spending a lot of my time in meetings and the evenings trying to finish my homework. Luckily I was able to submit everything so I could enjoy my extra vacation days! I booked a red-eye out on Monday, so I had 2 and a half days to pack as much island fun in as possible! Including relaxing, swimming with sea turtles, watching surfers on the North Shore, watching traditional hula, enjoying Hawaiian food, going on a movie tour, and visiting Pearl Harbor! My internal clock is all messed up now, but I slept most of Tuesday when I got home at noon until this morning since I only got a little nap in on my flight. 

My trip was full of a lot of hard and meaningful work, but I also played pretty hard, too. While I have a lot of work to do in the next week with my job and school, and I will miss the weather of Anaheim and the beauty of Oahu, it feels good to sleep in my own bed again after 4 hotels in 10 days.

It's amazing what a few years and some hard work can do!

Likelihood of Full Time

Time for another check-in! I know I am bad at blogging (I would say welcome to working full time and going to grad school, but I have gone through periods with 0 excuses). However, I am really good with following the intern Facebook pages and answering questions! I figured I may try to revive some blogging habits and do some posts on topics of frequent questions that I help answer in the groups, so here is my first topic!


Many people who apply for professional internships with Disney use it as a way to get their foot in the door to hopefully get a full time position. While many full time cast members in professional roles were once PIs, there is definitely not any guarantee of a full time offer during or after your internship. Because of this, a frequent question that people ask is the likelihood of going full time at after your PI. While I don't have any hard and fast numbers, I can tell you a bit of what I have learned from my experience of completing two PIs and staying with the company in a full time capacity. 

Work Ethic
Before you even think about full time, make the most of your PI. You aren't going to get anywhere with a full time offer if you cannot impress your leaders on your internship. Hiring managers will ask your leaders about you (they do it even for full time cast moving into new roles) so don't spend all your time worrying about the full time offer and not taking advantage of doing quality work and maybe learning a few skills to put on your resume. Recognize you may need to do 2 internships before getting anywhere, so build up the skills in your...

Area of Expertise
A big determination of how likely you can stay with Disney is what your background is in. For example, if you have experience in analytics, there are many teams around Disney that you may be qualified for and is an area that generally is growing. This means that you have more opportunity to stay, whether or not it is in the department that you interned in.  
On the other hand, if you are in Environmental Education, there is really one department you can work under. Thusly, by the nature of the team, you may not have a good chance of going straight to full time after the internship because their is a limited number of full time positions, so for this team you may need to go part time for a while (months or years) before getting a statused full time position. While going part time is an option for that area, not all areas have that option. Therefore, if the team you intern with is one of the only teams in your area, you may not have a good chance of staying with the company, because a lot depends on...

Timing
Timing is everything. If you are interning during an economic downturn, there may be a lot of cuts without many positions opening. This could also be conversely true with periods of growth as well. 
I always say that it is unlikely to stay with the team you intern with, because there has to be a lot of luck with the team either growing and gaining new headcount or someone leaving the team resulting with an opening. Not only that, you often have to hope that the position is going to be posted as an entry level position and the team enjoys your work enough to consider you. With those situations being few and far between, to take full advantage of your PI, you need to consider...

Networking
Networking is perhaps one of the biggest advantages of having a PI over applying externally. While I was awful at it (and really, REALLY lucked out to get a position without it), this is one of the biggest pieces of advice I give interns. Really use your time with the company to your advantage! It is such a big company with departments doing things you never knew Disney did, so take time to go and learn about them. The more you know about what you can do with your experience at Disney and the more people in those departments that may have openings during your time as an intern, thereby increasing your chances! If leaders can recognize your name in a stack of resumes, it can help increase the chance of getting interviews and potentially a full time position!

So when your on your PI, go talk to your leaders on how to approach networking, because who knows if you connect with a department or someone you network with and they end up having an opening on their team! Maybe I'll even do a post on how to network one of these days....

So to top it off, don't go in thinking everyone is going to love you and you will have a job offer in the first month (yes, there are some people that think this way), but if you work hard in your internship on your team, keep an eye out on my Disney Career for job postings, and do meet and greets, the timing of a great position and your skill set may align and give you that opportunity to stay with Disney post-PI! 

Resumes

Creating a resume is a daunting task albeit perhaps the most important one in getting a job. Yes, even potentially more important than your degree, hot shot internship, or cool research project you worked on, because how can your recruiter know about those things if you can't portray them correctly in your resume?

While I do not proclaim myself on being an all knowing expert on resumes, I weirdly used to enjoy making them when applying to internships and full time positions. I feel like while I may not be the best writer in the world, I am good about making connections to my experience to the jobs I am applying for. There are many great places for resume advice like your school's career center, a parent, mentor, or professor, but here is some of the advice that I have picked up through my years of applying to positions at Disney (and even after sitting on a hiring panel once as well!)

My first step in creating a resume is opening up word and start listing EVERYTHING that you can thing of that you may want to put on a resume. Schools, jobs, volunteering, languages, conferences attended, major projects you have worked on (even if they were just in school), awards, scholarships, anything and everything you can think of: list it all out! I recommend this since listing everything out can really help you see all you have to offer and can actually help you focus more on the important things to include rather than trying to figure out what is most important to include off of the top of your head. Also, make sure to list all responsibilities that you had in roles or projects including software/machinery used (or whatever may be applicable in your subject area). This document could be 2 to 10+ pages long depending on your experience. Remember this is a starting point and not what you are submitting!

Then start looking at what positions you are interested and try and figure out what is most applicable to include on your actual resume. I recommend tailoring your resume to every position you apply for, so this is why the previous step is helpful: you don't need to start over every time you are applying to a new position. You have a starting place to plug and chug and modify as necessary to have a nicely polished, focused resume. 

Now while making your resume here are some tips:

- Don't try and cram everything on one page if you honestly have more relevant experience. It can begin to look sloppy and hard to read if you have too much there 

-Nowadays it is very acceptable to have a 2 page resume, but don't go over 2 pages unless they ask for a CV. Life has changed from when our parents and grandparents applied for their first jobs and the 1 page rule is becoming much more of a thing of the past

-If you do go over 1 page make sure you can fill 2. Doing 1.5 pages looks sloppy and most recruiters don't like it

-Try not to have more than 3 bullet points under a position. People are trying to get a quick grasp of what you did in that job that gives you the experiences to get the position you are applying for and listing too much is hard to look at quickly. Disney gets a lot of applicants and recruiters don't have time to read a novel no matter how cool the job was

-Look at the job description and qualifications and try and figure out what makes you qualified. Try and match similar keywords and connect your experience to the position

-Don't include positions that have nothing to do with what you are applying for if you are just trying to fill space and can't adequately tie it to something related to the position 

-Split your resume into 4 parts by making lines down the center of each direction of the page. Try to have even white space in each part as it makes it easier to read and is more visually appealing 

-Don't include a mission or objective. It is outdated and isn't worth wasting the space to just say you want xxx job at yyy company. This is another outdated practice and literally everyone who has ever given me resume advice says not to include it. You have limited space to prove yourself so don't waste it with something obvious. If you have sometime you want to say that can't fit in your resume, write a cover letter instead!

-Make sure to include key words from the job description. I cannot repeat this enough. Many companies, especially Disney, get a crazy number of applicants for each job positing. Therefore, resumes are often scanned by computers before people look at them so you need to make sure the computer thinks your a good candidate before you can even hope to convince a hiring manager or recruiter. On the flip side, don't just copy and paste entire phrases from the description as that is (obviously) plagiarism

-Look up resume action words and include them in your descriptions. Also, If you have a way to quantify parts of your projects, do it! Saying you were a biology tutor makes far less of an impact then saying that you created problem sets for 4 student peers a semester and anticipated difficult subject material for weekly sessions to aid in raising students' grades an average of an entire letter grade in an introductory biology course

-List your sections of your resume from most important to least important (but remember only important things should be making your resume in the first place). Many people will take a couple of seconds on their initial scan to see if a resume is cleanly put together and if there is something about this candidate that will make them want to read more of the resume. So don't include your most important skills and experiences at the bottom of your second page.

-Give your resume to friends, family, or anyone you trust to give constructive feedback. Other people might notice mistakes you missed or even remember something useful that you may want to add before submitting the final product

-Save your resume as a PDF before submitting it. This will ensure that formatting won't change depending on who is looking at it (don't worry, the computer scanners don't have issues with PDFs)

I had two pages when I was applying for jobs as I had a diverse background and wanted to include both relevant experience and project work without cramming too much in a short space (which I know is ironic given how lengthy my blog posts tend to be 😃)  The important thing to remember is to sell yourself in a clean presentable format. This may mean different things to you or what field you are in, but resumes are perhaps the biggest impact on getting to that pone interview where you can sell yourself even further!

If you made it through this, congrats, you are on your path to start creating a stellar resume!

Update to Intern Park Passes

One of the greatest perks of being an intern with Disney is the free park admission. Can you imagine being able to enjoy the magic whenever you want!?!?! Even after two years with the Company I have to say it doesn't get old. While, I might not go quite as often as I did during my first internship because I wanted to make the most of my unknown amount of time here, I still go quite often. I love being able to just go for a few hours in the evening after the sun goes down in the summer, grab a bit to eat during Food and Wine at EPCOT, enjoy all of the holiday festivities, and more whenever I want. 

As a cast member, you even get to bring guests in to enjoy with you! While I am very fortunate to be statused in a full time position now so my guest passes work differently, interns (College or Professional ones) still get the same unlimited self admission and get some guest passes as well. I made a post last year about the old way that intern guest passes used to work (Old Intern Park Pass Post) but at the beginning of this calendar year Disney shook up the way intern passes work so I figured it was worth doing an update for those who might be itching to know what to expect.

The self admission main entrance pass still works the same, but instead of getting 3x 6 use passes at the beginning of your internship, interns and seasonal cast members now accrue their guest passes based on hours worked.

Need to actually type how the new passes work. I believe that once you have worked 150 hours you will receive three 1 person park hopper tickets. These could all be used on the same day or different days, it's up to you! Then after you work another 150 hours you get three more 1 person park hoppers. Finally you will recieve 3 more after the 450th hour worked. I believe at that point you will stop accruing so during your internship you will likely get nine 1 person park hoppers. 

If you were to let in the max of 3 people each time you used the old version then technically you got more under the old way (max 18 across 6 days) and could do so from the day you got your main enterence pass was nice. However, the felxibility of when you can use the new passes is nice too! Why did this change happen? Perhaps Disney was trying to avoid people starting a CP/PI using the perks and then quitting and/or trading away shifts as a CP but maintaining their own entrance to the parks. Who knows the exact reason this changed but I haven't heard many complaints about the new system besides when it was first announced, so I assume it has been going well. But let's be honest: who can complain about getting in free to Disney and having the opportunity to intern at such a great company!!!!

Spring 2017 Professional Internship Applications

So I've been behind on this semester, but we are in yet another round of Disney Professional Internship applications. Many of the applications have closed, but there are still some out there for those interested in applying and I bet they'll be additional ones posted here and there. I've been following along on the Facebook pages and this year does seem to be working a bit differently than in the past. I'm not going to pretend to know how the process works, but I will let you know some of my observations from this time around.

1. Phone Screenings: In the past you generally only had one phone screening that counted for all of your applications. Occasionally, someone would get called up to ask a few separate questions, but for the most part you generally only had one screening whether it be for PIs in different departments or for Management Internships as well. This time around people are reporting getting more specific phone screenings and one for different positions. I remember for my second PI I applied to a wide variety of positions, including analytical ones, animal ones, and MIs and had one phone screening that I was told would be used by all.

2. Animal Programs: In the past Animal Programs PIs skipped the phone screen completely (so if you only applied to these positions you never had a phone screen) and move straight to the Animal Programs team who requested the applicant fill out a questionnaire. This year it looks like Animal Programs is acting more like other PIs in having phone screens and skipping the questionnaire. There is still the familiar outreach from the hiring team, but instead of a questionnaire it just wants to ensure people are still interested in being considered. Then people are getting the typical leader interviews for the positions. The questionnaire/phone screen swap is an interesting change, but perhaps will make it more streamlined.

3. Timeline: Overall it looks like they are changing it up to perhaps get the timeline moving faster than the past. Then again every semester everyone thinks it is going faster than previous years, and it normally works out to be the same time (or in some cases later) to hear back for positions. This year does seem to have more of a drastic shift in how the process is running, but people have been told to hear back as early as the first week of October to early December (some of these people being in the same department!). I guess only time will tell how the changes earlier in the process will influence things down the line.

As always, the current semester's Facebook page is one of the best sources of information and to unite with other applicants going through the process. Disney Professional Internship | Spring 2017

If you applied for this round, good luck and if you have any questions always feel free to comment on a post or reach out to the Facebook group as the people on the pages are great resources.